Outsourcing

 

Over 20 years experience working within IT outsourcing.  Key expertise in :-

  • ITIL

  • Project Management

  • Environment Management

  • Service Management

  • Transition Management

  • Service Governance

  • Change Management

  • 3rd Party Management

SERVICES & EXPERTISE

Test Environment Management

 

Over 8 years experience managing diverse and enterprise IT estates.

Management of major public sector non prod development & test environments.

Defining Environment Management Strategies

Understanding and defining test data strategies

Ensuring continual improvement to processes and procedures.

Collaborate with test organisations and testers to ensure best use of test environments and provide key technical input to test planning.

Knowledge of environments consisting or the following :-

  • OracleDB

  • Oracle Weblogic

  • Message Broker

  • IBM AIX Operating Systems inc HACMP

  • Microsoft Technologies 

  • Mainframe

  • Cloud Based Technologies (AWS and Azure)

  • High Available Technologies

  • Secure / Zoned networks

  • Client and desktop configurations and builds

 

Project / Transition Management

 

10 years project management exposure using many of the industry standard project management principals including Agile, Prince, PMP and ITIL standards.

 

  • Experience of transitioning services from incumbent suppliers

  • Transition of IT services (Multi Platform Server, SAN, Complex network moves)

  • Management of RAID and RACAS Logs

  • Compiling / Maintaining complex project plans through use of Microsoft Project and other methods

  • Delivery of IT Service Improvements including technical design and technical documentation writing

  • Transition of Service Desk functions

  • Disaster Recovery Planning

  • Assisting in Network and Application penetration testing and remediation

 

 

Service Management

 

  • Extensive Service Management and Service Delivery experience

  • Excellent understanding of ITIL standards within Outsourced Organisations and Diverse Customers Base

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